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Walt Koontz, a homophobic guy, ends up with paralyzed vocal cords because of an unfortunate stroke. His therapy includes receiving singing lessons from a neighbor who is not only openly flamboyant but also a pre-op transgenderist. Both of them are equally prejudiced; Koontz against homosexuals and the neighbor against close-minded straight people.
The story of Walt Koontz (De Niro), a bitter, homophobic security guard who suffers a stroke that leaves him partially paralyzed. Depressed and suicidal over his slurred speech and awkward limp, he eventually breaks down and asks a neighbor for singing lessons. The neighbor, an unglamorous drag artist named Rusty (Hoffman), is as uncomfortable and disgusted with Koontz's bitter demeanor as Koontz is with Rusty's lifestyle. Hoffman proves that he is one of the finest character actors currently working in films. FLAWLESS is a nice change of pace for Schumacher (BATMAN FOREVER, THE LOST BOYS).
De extravagante transseksueel 'Busty Rusty' en de gepensioneerde politieagent Walt Koontz wonen in hetzelfde appartementsgebouw in New York pal tegenover elkaar. De ultramannelijke oud-agent ergert zich dood aan die vent in zijn jurk met zijn zingende vriendenclubje, dat bestaat uit al even extraverte verkleednichten. Door een beroerte getroffen, raad een arts Koontz aan om zanglessen te nemen, zodat zijn spraakvermogen weer hersteld wordt. De enige zangleraar die dichtbij woont, is de door hem zo gehate zingende buurman.